Returns and warranty

Please check your goods as soon as they arrive. If the wrong model was sent, the quantity is short, or something was damaged in transit, tell us within 7 days of the date you received them, with photographs of the goods and of the packaging.

In that case the company covers the return shipping and sends a replacement, or refunds you in full — whichever you choose.

• Tell us within 7 days of the date you received the goods.
• The goods must be in new condition, not installed and not used, with the box and all accessories complete.
• Return shipping is at the buyer's expense.
• Made-to-order goods, goods cut to length such as cable, and items imported specially to order cannot be exchanged or returned.

Goods are warranted on the terms of each manufacturer. Please keep your receipt or order number as proof.

The warranty does not cover damage from incorrect installation, use beyond the rated capacity, power surges, flooding, or modification of the product.

Once we have received the returned goods and checked them, we refund to the same account you paid from within 14 working days.

Contact sales through the channels below, with your order number and photographs of the goods — that lets us deal with it faster.